1. Introduction & Scope
Torqueenginebench ("we," "us," or "our") operates the website and services available at explorejapan.com (the "Website"). This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our Website or use our services. We are committed to protecting your privacy and ensuring you have a positive experience on our site. Please read this policy carefully to understand our practices regarding your personal data.
2. Information We Collect
Personal Information: When you contact us via email, phone, or our enquiry forms, we collect information such as your name, email address, phone number, and the content of your message. This helps us respond to your inquiries and provide travel planning assistance.
Browsing Data: We automatically collect information about your device and browsing activity, including your IP address, browser type, pages visited, time spent on the site, and referral source. This data is collected through standard web technologies including cookies and similar tracking mechanisms.
Newsletter Subscription: If you opt in to receive travel updates and inspiration, we collect your email address and may collect additional preferences to personalize our communications.
3. How We Use Your Information
We use the information we collect for the following purposes:
- Responding to your enquiries and providing travel planning assistance
- Sending newsletters, updates, and travel inspiration (if you have opted in)
- Improving our Website functionality and user experience
- Analyzing website usage patterns and trends
- Detecting and preventing fraudulent activity or security breaches
- Complying with legal obligations and industry regulations
- Marketing our travel packages and services to interested users
4. Legal Basis for Processing
We process your personal data on the following legal bases:
Consent: When you explicitly agree to receive newsletters or allow us to use cookies for analytics and marketing.
Contractual Necessity: When we need your information to fulfill a travel package enquiry or service request.
Legitimate Interest: To improve our services, enhance security, and conduct business analytics in a manner that respects your privacy.
Legal Compliance: To comply with laws, regulations, and lawful requests from governmental authorities.
5. Sharing of Information
We do not sell your personal information to third parties. However, we may share your data in limited circumstances:
Service Providers: We share information with trusted vendors who help us operate our Website, process payments, send emails, and provide analytics. These providers are bound by confidentiality agreements and may only use your data as necessary to provide their services.
Travel Partners: If you inquire about a specific travel package, we may share relevant information with our travel partners to provide you with accurate quotes and service details.
Legal Requirements: We may disclose your information when required by law or in response to valid legal requests from authorities.
6. Cookies & Tracking Technologies
Our Website uses cookies and similar tracking technologies to enhance your experience and gather usage data. Cookies are small files stored on your device that help us remember your preferences and analyze site traffic.
Types of Cookies: We use essential cookies (necessary for site functionality), analytics cookies (to understand how you use our site), and marketing cookies (to show you relevant travel inspiration). You can control cookie settings through your browser preferences, though disabling certain cookies may impact site functionality.
For detailed information about cookies we use, please refer to our Cookie Policy.
7. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy. Enquiry information is typically retained for one year to allow for follow-up communications. Newsletter subscribers' data is retained until you unsubscribe, at which point we delete your email address within 30 days. Browsing analytics data is typically retained for up to 2 years. You may request data deletion at any time, subject to legal retention requirements.
8. Data Security
We implement industry-standard security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include SSL encryption for data in transit, secure server infrastructure, and regular security audits. However, no method of data transmission over the internet is entirely secure, and we cannot guarantee absolute security. We encourage you to use strong passwords and to report any security concerns to our team.
9. Your Privacy Rights
Depending on your location, you may have the following rights:
Right to Access: You can request a copy of the personal data we hold about you.
Right to Correction: You can request that we correct inaccurate or incomplete information.
Right to Deletion: You can request that we delete your personal data, subject to certain legal exceptions.
Right to Opt-Out: You can unsubscribe from marketing communications at any time by clicking the unsubscribe link in our emails.
To exercise these rights, please contact us at privacy@torqueenginebench.com with "Privacy Request" in the subject line.
10. Third-Party Links & Services
Our Website may contain links to third-party websites, including our partners' sites and travel booking platforms. This Privacy Policy applies only to our Website. We are not responsible for the privacy practices of external sites. We encourage you to review the privacy policies of any third-party services before sharing your information. When you leave our site to access booking or travel partner services, their privacy policies will govern how your data is handled.
11. Children's Privacy
Our Website is not intended for children under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that a child under 13 has provided us with personal information, we will take steps to delete such information and terminate the child's access to our services. Parents who believe their child has submitted information to us should contact us immediately at privacy@torqueenginebench.com.
12. International Data Transfers
Torqueenginebench is based in Tokyo, Japan, and your personal data will be processed and stored in Japan. If you are accessing our Website from outside Japan, please note that your information will be transferred to and processed in Japan. By using our Website, you consent to the transfer of your information to Japan and its processing according to this Privacy Policy and applicable Japanese and international data protection laws.
13. Contact Us & Policy Updates
If you have questions about this Privacy Policy or our privacy practices, please contact us at:
Torqueenginebench
Email: privacy@torqueenginebench.com
Phone: +81 3-3653-1960
Address: Matsushima 1-13-10, Edogawa Ward, Tokyo 132-0031, Japan
We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. We will notify you of any significant changes by posting the updated policy on our Website with a revised "Effective Date." Your continued use of our Website after such changes constitutes your acceptance of the updated Privacy Policy. The date of the last update is shown at the bottom of this page.
Effective Date: January 1, 2026